Frequently Asked Questions

Yes, we select accessories suitable for all sizes and breeds. Each product page specifies dimensions and usage recommendations.

Absolutely. They are designed with non-irritating materials and low-power LED light, visible up to 500m for added safety during nighttime walks.

Rinse with warm water after use, let air dry. Avoid harsh chemicals to preserve the rubber bristles' effectiveness.

It depends on the creator and product. All options are indicated on the product page, so check the customization possibilities.

Our delivery times generally vary between 7 and 17 days, but they can be faster depending on location and product ordered.

Yes, a tracking link is sent by email as soon as your order ships.

Yes, we currently ship to 26 countries worldwide.

We use all major carriers as well as local courier partners.

Yes, within 30 days of receipt if the product is intact and in its original packaging. If your product arrived damaged, please contact us with photos and we will gladly replace it or refund you.

info@entrechatetchien.com

By email or via our contact form. We respond within 24 to 48 business hours.

📧 info@entrechatetchien.com

Yes! If you're not satisfied, we offer exchanges, refunds, or store credit - as long as the product is intact and in its original packaging.