🐾 Frequently Asked Questions - Between Cat and Dog
Products & Use
Yes, we select accessories suitable for all sizes and breeds. Each product sheet specifies dimensions and usage recommendations.
Absolutely. They're made with non-irritating materials and a low-energy LED light, visible up to 500 m for added safety during nighttime walks.
Rinse with warm water after use and let air dry. Avoid harsh chemicals to maintain the effectiveness of the rubber bristles.
It depends on the designer and the product. All options are listed on the product page, so check the customization options carefully.
Orders & Delivery
Our delivery times generally vary between 7 and 17 days, but they can be faster depending on the location and the product ordered.
Yes, a tracking link is sent by email upon shipment.
Yes, we currently ship to 26 countries worldwide.
We use all major carriers as well as local courier partners.
Returns & Exchanges
Yes, within 30 days of receipt, if the product is new and in its original packaging. Contact us at info@entrechatetchien.com to initiate the process.
Customer Service
By email at info@entrechatetchien.com or via our contact form. We respond within 24 to 48 business hours.
Yes! If you are not satisfied, we will find the best solution together: exchange, refund, or credit note.
Any questions?
If we haven't answered your question yet, you can contact us below, and we'll get back to you as soon as possible.