Refund policy
Return Policy - Entre Chat et Chien
We want you to be 100% satisfied with your purchase! If you have an issue with a product, here is our return policy:
π Return Period β 30 days after receiving your order to request a return. β After this period, we unfortunately cannot offer a refund or exchange.
π¦ Return Conditions β The item must be unused and in its original packaging. β A receipt or proof of purchase is required. β Do not return your purchase to the manufacturer.
β Non-returnable items π« Perishable products (food, flowers, newspapers, magazines). π« Intimate or sanitary products. π« Hazardous materials, flammable liquids, or gases. π« Gift cards and downloadable software.
π° Refunds β Once your return is received and inspected, we will notify you by email whether your refund is approved or denied. β If approved, the refund will be processed to your original payment method within a few days.
β³ Delayed or missing refunds β Check your bank account and contact your bank or credit card company. β If the issue persists, contact us at info@entrechatetchien.com.
π Exchanges β We only replace defective or damaged items. β Contact us at info@entrechatetchien.com to arrange an exchange.
π Gifts β If the item was marked as a gift, a gift credit will be sent to the recipient. β If the item was not marked as a gift, the refund will be issued to the original buyer.
π Return Shipping β Return address: 461 Route 321, Lac-Simon, QC, J0V 1E0. β Return shipping costs are free. β For items over $75, we recommend using a trackable shipping service or purchasing insurance.