Refund policy

We want you to be 100% satisfied with your purchase! If you have an issue with a product, here is our return policy:

📅 Return Period

✔ 30 days after receiving your order to request a return.

✔ After this period, we unfortunately cannot offer a refund or exchange.

📦 Return Conditions

✔ The item must be unused and in its original packaging.

✔ A receipt or proof of purchase is required.

✔ Do not return your purchase to the manufacturer.

❌ Non-returnable items

🚫 Perishable products (food, flowers, newspapers, magazines).

🚫 Intimate or sanitary products.

🚫 Hazardous materials, flammable liquids, or gases.

🚫 Gift cards and downloadable software.

💰 Refunds

✔ Once your return is received and inspected, we will notify you by email whether your refund is approved or denied.

✔ If approved, the refund will be processed to your original payment method within a few days.

⏳ Delayed or missing refunds

✔ Check your bank account and contact your bank or credit card company.

✔ If the issue persists, contact us at info@entrechatetchien.com.

🔁 Exchanges

✔ We only replace defective or damaged items.

✔ Contact us at info@entrechatetchien.com to arrange an exchange.

🎁 Gifts

✔ If the item was marked as a gift, a gift credit will be sent to the recipient.

✔ If the item was not marked as a gift, the refund will be issued to the original buyer.

🚚 Return Shipping

✔ Return address: 461 Route 321, Lac-Simon, QC, J0V 1E0.

✔ Return shipping costs are free.

✔ For items over $75, we recommend using a trackable shipping service or purchasing insurance.