Refund policy

Return Policy - Entre Chat et Chien

We want you to be 100% satisfied with your purchase! If you have an issue with a product, here is our return policy:

📅 Return Period ✔ 30 days after receiving your order to request a return. ✔ After this period, we unfortunately cannot offer a refund or exchange.

📦 Return Conditions ✔ The item must be unused and in its original packaging. ✔ A receipt or proof of purchase is required. ✔ Do not return your purchase to the manufacturer.

❌ Non-returnable items 🚫 Perishable products (food, flowers, newspapers, magazines). 🚫 Intimate or sanitary products. 🚫 Hazardous materials, flammable liquids, or gases. 🚫 Gift cards and downloadable software.

💰 Refunds ✔ Once your return is received and inspected, we will notify you by email whether your refund is approved or denied. ✔ If approved, the refund will be processed to your original payment method within a few days.

⏳ Delayed or missing refunds ✔ Check your bank account and contact your bank or credit card company. ✔ If the issue persists, contact us at info@entrechatetchien.com.

🔁 Exchanges ✔ We only replace defective or damaged items. ✔ Contact us at info@entrechatetchien.com to arrange an exchange.

🎁 Gifts ✔ If the item was marked as a gift, a gift credit will be sent to the recipient. ✔ If the item was not marked as a gift, the refund will be issued to the original buyer.

🚚 Return Shipping ✔ Return address: 461 Route 321, Lac-Simon, QC, J0V 1E0. ✔ Return shipping costs are free. ✔ For items over $75, we recommend using a trackable shipping service or purchasing insurance.